Communication

Trauma Informed Care

This instructor led course is 4 and a half hours and is intended for staff who interact with patients. Trauma Informed Care (TIC) aims to provide the clinicians with a framework to reinforce a person-centred approach and compliment current approaches such as Safewards, recovery and strengths orientated practices and sensory modulation. A TIC service acknowledges the prevalence of trauma, recognises how trauma affects all individuals (consumers and staff) and responds by implementing trauma informed practices. It is underpinned by a comprehensive understanding of the neurological, biological, psychological and social effects of trauma on all those who engage with the service.

Audience: Metro North Health

Trauma Informed Care (online module)

Trauma-Informed Care (TIC) is an approach to health service delivery that acknowledges current scientific understanding regarding the strong association between psychological trauma and mental and physical illness. Additionally, it acknowledges how trauma impacts the life of individuals engaging with health services, including the health and wellbeing of healthcare staff. This course will show that understanding people by asking “what happened to you?" and "how did you cope?" instead of “what is wrong with you?” will provide services that are more evidence based, effective and strengths focused. This will ultimately improve the quality of life for clients, families and carers and our for our dedicated workforce. This course takes approximately 1 hour.

Audience: Metro North Health

(CHQ-C) Responsive Trauma-Informed Healthcare

The responsive trauma-informed healthcare e-learning package has been designed for Health Professionals who provide hospital-based interventions to children and their families. It covers the continuum of care for children up to 18 years. The course and the content are designed to progressively enhance your knowledge of responsive trauma-informed care in a healthcare setting. Therefore, it is recommended that you progress through the four modules in sequence.

Audience: Queensland Health

Mind Games

This course explores human factors and their impact on healthcare workers and patient safety.

Audience: Queensland Health

Cognitive Biases

This course explores the origins of cognitive bias and the impact it can have on the decision-making process.

Audience: Queensland Health

Facilitation

This course aims to create an understanding of the skills required to facilitate systems and safety improvement exercises.

Audience: Queensland Health

Simulation Education Program

This short online course is compiled of bite sized information on the knowledge and skills required to support and deliver simulation eduction in a healthcare setting.

Audience: Queensland Health

Complaints management 

This course covers how to handle complaints better and help stop complaints escalating in your organisation.

Audience: Queensland Health

Managing unreasonable complainant conduct

This course will increase your confidence to deal with difficult client behaviour when delivering services to the public. You will also learn strategies to prevent and manage unreasonable conduct and promote best practice customer service.

Audience: Queensland Health

Conversations that make a difference

This course explore different types of conversations that make a difference in your workplace. Outline barriers to engaging in these conversations, and how we can overcome them. Build skills and confidence to have these conversations through a three-step framework.

Audience: Metro North Health

Empathy and the patient experience

This course prepares you to learn the fundamentals of excellence in customer service, particularly with respect to patients. Participants will learn the importance of placing themselves in the “shoes” of the patient and on having empathy and understanding of the patient experience.

Audience: Metro North Health

Self-care in challenging times

This course covers why self-care is important. It explore methods to build resilience. Teaches you on mindfulness and relaxation techniques to support them in the workplace.

Audience: Metro North Health

Personality, high performing teams and team culture

Understand different personality types and how they interact in a team environment, the role of a leader in building a high performing team and improving team culture.

Audience: Metro North Health

The Confidence Gap

Too many of us miss out on opportunities in life because we lack self-confidence. Whether it's public speaking, taking on a leadership role, or asking someone for a date, there are situations in which we just don't feel equipped to handle the challenges we face.

Audience: Queensland Health

Shared decision making

Access advice to consumers on how to improve their health care experience by being involved in shared decision making.

Audience: Queensland Health

Rethinking stress toolkit

A collection of videos, scenarios, relevant research that discusses about stress management.

Audience: Queensland Health

Complaints management resources  (QHEPS)arrow_outward

Centre for Leadership Excellence: factsheets and handbook with advice on effective management of patient complaints.

Audience: Queensland Health

Communicating for patient safety resources, CEQ  (QHEPS)arrow_outward

Help to ensure safe and clear clinical communication by accessing these Clinical Excellence Queensland resources that include online learning, videos, audit tools and frameworks. Find out more about communicating safely at clinical handover, surgical safety, correct identification and procedure matching, and informed consent.

Audience: Queensland Health

Communication at clinical handover  (QHEPS)arrow_outward

Structured clinical handover has been shown to reduce communication errors within and between health service organisations, and improve patient safety and care, because critical information is more likely to be accurately transferred and acted on. Find resources and videos.

Audience: Queensland Health