The Queensland Innovation Living Lab (QuILL) team is still energised after a powerful day at the 2025 BiiG Conference, where public sector innovation took centre stage.
QuILL hosted a booth at the conference, offering attendees a hands-on look at how user-centred design in healthcare can lead to safer, more efficient systems. The event sparked meaningful conversations with professionals from across government, all eager to explore the role of innovation in public services.
What does innovation in healthcare really look like?
Throughout the day, QuILL’s team engaged in conversations that revealed a common theme: people are excited about innovation but are often uncertain about what it means in practice. This created a perfect opportunity to share what QuILL does.
The team explained the Human Factors approach QuILL uses to enhance the usability of medical devices and clinical processes. They also demonstrated the methods used to gain insights into clinicians’ and consumers’ experiences as they interact with healthcare systems and tools.
Grounded, practical, and people-first
Visitors to the booth were especially struck by how practical and actionable QuILL’s approach is. The work isn’t hypothetical or theoretical, it’s embedded in real projects and focused on real outcomes. QuILL serves as a tangible example of healthcare innovation in Queensland, grounded in empathy, evidence, and cross-sector collaboration.
Beth Wray, Principal Project Officer at CEQ reflected on the conversations and reactions throughout the day, highlighting just how impactful the team’s presence was:
“It was really refreshing for people to see a living example of innovation in practice. There are so many visionary and aspirational calls to ‘think differently’, but very few examples of how that’s actually happening in government. QuILL helped bridge that gap.”
There was also strong cross-sector interest, with professionals from outside healthcare expressing genuine curiosity about how Human Factors and usability testing could apply in their fields. Because anywhere there’s a human in the loop offers an opportunity for QuILL-style innovation.
Insights from the future of work
One of the standout moments from the BiiG Conference came during a keynote by Ross Dawson, futurist, entrepreneur, and author. His talk on the future of work in government struck a chord with the QuILL team, particularly his message on the role of artificial intelligence (AI) in shaping public systems:
“AI is here, and we need to lean into it with regulation, governance, and even embedding policy directly into code.”
Ross Dawson
Futurist, entrepreneur and author
Caitlin Sale, Nurse Educator – Innovation at QuILL, reflected on how Dawson’s insights aligned with QuILL’s approach to future-focused, human-centred design in healthcare.
Adding to the conversation about AI in government, Stephen Poyser, Innovation Lead at QuILL, recently shared his thoughts in this short video by Liquid Interactive.
Looking ahead
QuILL’s presence at the BiiG Conference showed that innovation isn’t just a buzzword, it’s already happening in meaningful, human-centred ways. The conversations sparked at the booth reinforced the value of practical design and cross-sector collaboration, and left the team energised for what’s next.
Ready to work differently?
Whether you’re in healthcare or any sector where people are part of the process, QuILL can help you design better systems that work in the real world.
Learn more about QuILL here or contact the team today!
‘"Your voice matters in building safer, smarter, and more innovative healthcare solutions"
